![]() ![]() ![]() If these files are not present-if the Citrix directory is not present-you may have another version of the Citrix client that is not certified by Blackbaud for use with Database View. If your Windows File Explorer View settings are not set to show file extensions, you'll just see "wfcrun32" without the ".exe", but the Type will still be "Application": "C:\Program Files (x86)\Citrix\ICA Client\wfica32.exe" "C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe" Half the screen is black, or mouse clicks don't hit their target, or screen is slightly blurred. More detail at the Blackbaud Knowledgebase. This requires a user with Supervisor permissions within RE (Database View) to go to Admin \ Users, select the user in question, select Windows Authentication, search with no filter, and scroll for the user to select him. Raiser's Edge logon dialog (old style) prompts for credentials with the user's login name or "Supervisor" pre-filled. For Citrix Workspace installation and update issues, see my Citrix Workspace article. These are the common problems we've encountered for the Database View (Raiser's Edge 7 desktop client running in Citrix) and their solutions.
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